Troubleshooting

When something does not go through, and who can do what.

• Roles and who can do whatWhat owners, office staff and workers can each see and change.
• I cannot see something in the menuWhy a menu item or a button might be missing, and how to get it back.
• Something did not reach Xero or a head contractorFind what did not go through, see why, and send it again.
• A customer's payment did not go throughWhat to check when a customer cannot pay online, or a payment is missing.
• A customer did not get an emailCheck whether it was sent, and the usual reasons it did not arrive.
• A change made offline was not acceptedWhy a worker's change from the phone can be refused, and what to do.
• The On my way button is missingWhy a worker cannot see On my way on a job, and how to get it back.
• The business is lockedWhy the app is locked, and how to get back in.
• When you see an errorWhat to do when something goes wrong, and what to send us.
• Report a problemTell us when something goes wrong, follow your request, and what we send with it.