Report a problem
Tell us when something goes wrong, follow your request, and what we send with it.
Send a report
- Press the Help button (the question mark) at the top of the screen and choose Report a problem. On an error screen, or under a message with a reference, press Report a problem or Report this problem instead.
- Say what happened. Saying what you expected to happen helps too.
- Add a screenshot or photo of the screen if you have one.
- Press Send report.
You get a request number straight away. On the crew app, a report made with no signal waits on the phone and sends by itself when the signal is back. In the office, sending a report needs a connection.
What we send with it
So we can see what went wrong, the report includes the screen you were on, the version of Crewzy, your browser and the size of your screen, whether you were online, your role in the business, and the last few screens you opened and requests the app made, with record numbers and searches taken out. It never includes what you typed anywhere else.
Screenshots and our AI tools
Only Crewzy support sees your screenshot unless you tick Crewzy support may share this screenshot with our AI tools. That box starts unticked. When we use AI tools to look into a report, names, email addresses, phone numbers, addresses and your business name are taken out of what they see first.
Follow your request
Choose Your support requests from the Help button. You see the requests you sent, and an owner sees every request from the business. Open one to read our replies and answer them. We also email you when we reply and when the problem is fixed.