The business is locked
Why the app is locked, and how to get back in.
A business is locked when:
- its free trial ended without a plan being chosen, or
- a card payment for the plan failed and was not sorted out within 14 days.
While it is locked, nobody can use the app except to fix billing, and the owner can still download everything from Settings, Export. Nothing is deleted. Recurring invoices and texts stop until it is unlocked.
Unlock it
An owner opens Settings, Billing and plan, chooses a plan or updates the card, and everything opens again straight away.
Workers see a message asking them to talk to the office.
A closed business
A business its owner closed shows a different screen. For 90 days the owner can download everything or reopen it. See Close your business.