The On my way button is missing
Why a worker cannot see On my way on a job, and how to get it back.
On my way texts the customer that the worker is coming. On a phone it sits at the left of the bar along the bottom of the job. When it is not there, work through these in order.
- The text is switched off. It only shows when On my way is ticked under Settings, Customer texts. While it is off, that place on the bar shows Speak instead. See Customer texts.
- The worker has clocked on. On my way is for before you arrive. Once the worker clocks on, Speak takes its place.
- The phone is offline. A text that waited for signal would arrive late, so the button needs a connection. It comes back when the Online badge does.
- The job is finished. A completed, approved, closed or cancelled job has no On my way.
The button shows when it was last sent, such as "Sent 8:12 am", and can be pressed again if the worker is held up.