Unit labels and scanning
Print QR labels for your units, scan one on the phone to open it on the job, and see what anyone else sees when they scan it.
On the Unlimited plan. A free trial includes it too.
Every unit has a label code: eight letters and numbers, such as K7MX 9QPR. Print it as a QR label and stick it on the unit. Your crew scan it to open the unit on their job. Anyone else who scans it sees a short page with your business name and phone.
The code is made at random. It is never the unit's own tag, such as EXT-012, and one label cannot be worked out from another. It has no 0, O, 1, I or L, so it is easy to read off a worn label and type in.
Print labels
Press Print labels from:
- Assets, filtered to a site (open a site's units from the customer's page): every unit in service at the site;
- a job's Assets box: the units on the job;
- Assets, with units ticked: the units you chose;
- a unit's page, in its Label box: that one unit.
Pick the label size:
| Size | Labels on an A4 sheet |
|---|---|
| A4 sticker sheet, 14 a sheet (99.1 × 38.1 mm) | 2 across, 7 down |
| A4 sticker sheet, 24 a sheet (63.5 × 33.9 mm) | 3 across, 8 down |
| One label a page | 1, large |
These are the sizes most sticker sheets are sold in. For a sheet you have already used some of, set Start at label to the first empty one: 1 is the top left.
The labels open as a PDF. Print it at actual size, not "fit to page", so each label lands on a sticker. For labels outside or in a plant room, use weatherproof sticker sheets.
Each label has the QR code, the unit's tag (or its name), its type, the code to type in, and your business name and phone.
Scan a label on the phone
On My jobs, press Scan, then Scan again and point the camera at the label. If the QR will not scan, type the code under it into Type the code and press Find.
- The unit is on one of your jobs: the job opens with the unit open, ready for a pass, fail or not tested.
- The unit is at the site of one of your jobs, but not on it: press Add to and the job's name, and it goes on the job.
- It is another business's label, or a unit you cannot open: you see the same public page anyone would.
Scanning works offline for the units of the jobs saved on your phone. What you record waits on the phone and syncs once the signal is back.
A damaged or lost label
On the unit's page, in the Label box, press Re-issue code. The unit gets a new code, and the old label stops working: anyone who scans it is told This label is no longer in use. Print a new label and stick it on.
What anyone else sees
Someone who scans a label without signing in, such as a building manager, sees:
- your business name, logo and phone, with a button to call;
- the unit's type and tag, such as "Portable extinguisher EXT-012";
- Request service, if your enquiry form is on. It opens the form with the unit filled in.
Turn on more in Settings, Assets, under When someone scans a label. Each is off until you turn it on:
- Show where the unit is: its location, such as "Level 2 lift lobby", and the suburb;
- Show the day it was last serviced: as "Last serviced 3 October 2026";
- Show how many defects are open: a number only, never what they are.
The page never shows the customer, the street address, prices or who did the work. Search engines are told not to list it.
A label for a unit you deleted, removed or replaced, or a business that has closed, shows This label is no longer in use.